We work hard to keep shipping costs as low as possible, while giving you the flexibility to get products within the timeframe of your choice. Our shipping fees follow a simple structure:
We ship to nearly any address in the United States, excluding some restricted items in certain states. Items available for International shipping will be noted on the product page.
If you live nearby in Southern California, you can always swing by the shop for free in-store pickup. In many cases, this is the fastest way to get products into your hands. We also offer free local delivery for all adult complete bikes - just give us a call to confirm you live within our delivery area.
Please note that some items may require additional handling time in addition to the estimated shipping time. Typically these items take 1-2 additional days to ship. We will notify you as soon as possible if any additional handling time beyond 2 days is needed.
Complete bike purchases are shipped partially assembled, and are pre-tested by one of our mechanics. Your bike will arrive with all drivetrain and cockpit controls installed and calibrated. You will just need to install the wheels, seat post, and sometimes the handlebars. If you have any questions, just give us a call and we'll talk you through the final assembly steps.
We take great care when packaging your bike to ensure it is nearly impervious to damage during transit. However, on some very rare occasions such damage can occur. If this happens, please keep ALL original packaging and give us a call immediately to file a claim with the shipper.
Customers also frequently choose to purchase a travel case when ordering a new bike. These cases are the MOST secure method of safely transporting your bike and protecting your investment. You can find these items on our website if you search "travel cases."
Finally, some manufacturers restrict which items we can ship out of region. These items will be designated as "In-store pickup only" on the product page, and will not be available for shipping during checkout. If you have any questions on these items including alternative pickup arrangements, please contact us.